Say hello to Puffin, the teammate who never logs off.
Puffin answers customers, follows up on leads, and closes out the admin, right inside the apps your team already lives in.
Good morning, Sam.
First up is Oakline onboarding at 11.
Ask Puffin to take something off your plate…
- M
Summarise Q3 support themes
Grouped 212 tickets into six recurring themes
PDFQ3_Support_Themes
PDF
- S
Reconcile September payouts
Matched 48 Stripe payouts to open invoices
- S
Draft onboarding email for Oakline
Draft ready, matches your last three welcome emails
- S
Export churn-risk accounts
Found 9 accounts with falling weekly usage
XLSAt_Risk_Accounts
XLS
- A
Prep notes for the Kestrel intro call
Pulled their last funding round and open roles
TXTKestrel_Brief
TXT
PDFKestrel_Org_Chart
PDF
Deals that don't go cold.
Puffin works the top of your funnel through the night, so mornings start with conversations instead of research.
Researches while you rest
A ranked list of good-fit accounts every morning, with the reason each one made the cut.
Writes like your team
Outreach, recaps, and proposals in your tone, ready for a quick look before they go.
Gets the meeting on the books
Handles the scheduling back-and-forth and drops the invite straight onto your calendar.
Night shift
11 PM → 7 AM
Researched 4
Kestrel Freight
Fit 91 · hiring 3 dispatchers
Oakline Dental
Fit 84 · opened 2nd clinic
Tidewater Co.
Fit 78 · new ops lead
Contacted 3
Marlow Studio
Intro email · opened twice
Birchway Foods
Follow-up drafted
Quarry Labs
Proposal sent
Meeting 1
Solstice Rentals
Wed · 11:30 AM
Solstice Rentals · invite sent
Customers who feel heard.
Every question gets a thoughtful answer fast, whether it shows up by email, live chat, or WhatsApp.
Answers around the clock
Nights, weekends, holidays. Replies go out in minutes and sound like you wrote them.
Sends it to the right person
Tags, prioritises, and hands tricky cases to whoever owns them, with the history attached.
Spots unhappy accounts early
Watches tone and usage for warning signs and suggests a next step before the renewal slips.
Lena Ruiz · Marlow Studio
via live chat · 11:48 PM
Our export to CSV keeps timing out. We need it for a board meeting tomorrow morning.
Hi Lena, sorry about that. Large exports are running slow tonight, so I've generated the file for you directly. It's attached below.
I've also flagged this to our team so it's fixed properly by morning.
Answered 90 seconds after she asked
Assigned to Platform team
Marlow Studio · no action needed
Admin that does itself.
Reports, invoices, and record keeping get done in the background, and Puffin picks up your team's habits along the way.
Reports on schedule
Weekly numbers, invoice runs, and meeting summaries waiting for you on Monday morning.
Records stay current
Every call, email, and deal change lands in the CRM without anyone copy-pasting.
Learns your playbook
Corrections stick. The tenth invoice run needs less of your attention than the first.
INV-2026-0914
Paid€18,420.00
Quarry Labs · net 30
Issued and reconciled automatically
Monday routine
3 / 5
- Pull last week's revenue
- Build weekly summary deck
- Send 9 September invoices
- Log call notes to CRM
- Chase 2 overdue payments
Slack, email, WhatsApp
No new app to learn.
Mention Puffin in a channel, forward it an email, or message it on your phone. It works from the tools your team opens every day.
PuffinApp8:12 AM
Northwind's renewal is due Friday and usage is up 32%. I drafted an annual quote and a one-page usage recap. Want me to send them to Priya?
Sam8:14 AM
Perfect, @Puffin send both and cc me.
PuffinApp8:14 AM
Sent to priya@northwind.example. I'll nudge her Thursday if it's still unsigned.
Integrations
Connects to what you already use.
Gmail
Slack
WhatsApp
Calendar
HubSpot
Notion
Stripe
QuickBooks
Salesforce
Pipedrive
Xero
Outlook
Google Drive
Zoom
Intercom
Zendesk
Airtable
Asana
Calendly
Shopify
Teams
Google Sheets
Mailchimp
Linear
Dropbox
DocuSign
Jira
Monday- + 2,000 more
Why Puffin
Built for small teams with long to-do lists.
Set up over coffee
Connect your Google or Microsoft account and the first tasks come back within the hour.
Approve before it sends
Keep every outgoing message behind a thumbs-up until you're ready to let go.
Brief it in plain English
Tell it how you like things done, the way you'd onboard a new hire.
Priced per team
One flat plan for the whole company. Add people without doing seat math.
A receipt for everything
Each action is logged with who asked, what changed, and a one-click undo.
Knows when to hand off
When a case needs a human, it stops and passes it over with the full context.